ITIL Managing Across The Lifecycle Training


ITIL Managing Across The Lifecycle Training

  • Overview:
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.

  • Objectives

•  Key concepts of the service lifecycle
•  Communication and stakeholder management
•  Integrating service management processes across the service lifecycle
•  Managing services across the service lifecycle
•  Governance and organization
•  Measurement
•  Implementing and improving service management capability

  • You Will Learn How To:

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) Exam
  • Apply the seven-step improvement process
  • Deliver CSI using proven techniques
  • Organize for CSI by defining responsibilities with tools and technology
  • Implement CSI while analyzing challenges, critical success factors and ris
 
  • Hand-On Experience 
  • Familiarizing yourself with terms used within the CSI phase
  • Gaining insight into how CSI is embedded in ITSM
  • Analyzing the seven-step improvement process
  • Creating a balanced scorecard and a reporting policy template
  • Allocating CSI roles and responsibilities
  • Daily review sessions and CSI exam practice

  • Pre-requisites
ITIL Foundation Certificate in IT Service Management Plus a minimum of 17 credits from intermediate certificates and completion of an accredited Course from an ITIL Accredited Training Provider

  • Exams

Type          :    10 Complex Multiple choice, scenario based questions
Duration      :    120 minutes.
Proctored    :    Yes
Open Book  :    No
Pass Score   :    70%, 35 out of 50
Delivery       :    Online

ITIL Managing Across The Lifecycle Training

Key features

  • 40 hours of instructor-led training
  • 40 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Managing Across The Lifecycle Training                               Duration :- 5 Days

  • Introduction to IT Service Management Business and Managerial Issues

  • Lifecycle positioning and transition
  • Distinguishing open-loop vs. closed-loop systems
  • The relationship between the business and IT
  • Achieving business value with people, process and functions

  •  Managing the Planning and Implementation of IT Service Management

  • Key activities and policy consideration
  • Directing, controlling and evaluating

  •  Management of Strategic Change

  • Identifying the business benefits and resource planning
  • Controlling quality
  • Strategic influencing
  • Customer liaison

  • Risk Management

  • Evaluating risk
  • Controlling risk

 
  • Understanding Organisational Challenges

  • Addressing organisational challenges
  • Knowledge Management

  • Service Assessment

  •  Measuring value
  • Monitoring and reporting
  • Service Portfolio assessment

 
  • Industry Guidance and Tool Strategies

  • Industry standards
  • Tool Strategies

FAQ

ITIL Managing Across The Lifecycle Training

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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Kolkata, Bangalore, Mumbai, Hyderabad, Pune, Delhi, Chennai.

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