ITIL Planning Protection and Optimization Training

ITIL Planning Protection and Optimization Training

  • Overview:
ITIL Planning Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Intermediate Qualification: ITIL Planning Protection and Optimization Certification Exam and ITIL Planning Protection and Optimization Certifications.

  • Objectives

  • Utilizing capacity and availability management to realize successful Service Design
  • Ensuring that services are fit-for-purpose and fit-for-use
  • Identifying and mitigating risks
  • Applying Continual Service Improvement
  • Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization Exam
  • Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions
  • Measure the success of ITIL Planning, Protection and Optimization by applying key metrics

  • You Will Learn How To:

  • Prepare for and pass the ITIL Planning Protection and Optimization (PPO) Exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process
  • Pre-requisites
ITIL Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL Accredited Training Provider.

  • Exams

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Online

ITIL Planning Protection and Optimization Training

Key features

  • 40 hours of instructor-led training
  • 40 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Planning Protection and Optimization Training        Duration :- 5 Days

  • Introduction to planning, protection and optimisation

Full understanding of PPO terms and core concepts.

  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design principles

  • Capacity management

The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management

  • Availability management

The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices

  • IT service continuity management (ITSCM)

The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM

  • Information security management

The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management

  • Demand management

The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
  • The benefits and business value that can be gained from demand management in support of PPO

  • Planning protection and optimisation roles and responsibilities

The knowledge, interpretation and analysis of organisational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organisation to support PPO.

  • Technology and implementation considerations

The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

  • Service management tools, where and how they can be used within PPO for process implementation
  • The types of tools that support service design as related to PPO.
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

 

FAQ

ITIL Planning Protection and Optimization Training

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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