ITIL Release Control and Validation Training

ITIL Release Control and Validation Training

  • Overview:

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Intermediate Qualification: ITIL Release Control and Validation Certification Exam.

  • Objectives

  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes
  • Prepare for and take the ITIL Intermediate Qualification: ITIL Release Control and Validation Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the ITIL Release Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics in ITIL Release,Control and Validation.

  • You Will Learn How To:

  • Prepare for and pass the ITIL Release Control and Validation (RCV) Exam
  • Plan key activities for the RCV processes in the context of the service lifecycle
  • Attain operational excellence by using RCV activities and functions
  • Apply key metrics to evaluate RCV success
  • Recognize the details that comprise each RCV process
  • Pre-requisites
ITIL Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL® Accredited Training Provider.

  • Exams

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Online

Key features

  • 40 hours of instructor-led training
  • 40 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Release Control and Validation Training                            Duration :- 5 Days

  • Introduction and Overview

  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities

  • Core Release, Control and Validation (RCV) Processes

Change management

  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success

Service Asset and Configuration Management (SACM)

  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities

Service Validation and Testing (SVT)

  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution

Release and Deployment Management (RDM)

  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality

  • Request Fulfillment and Change Evaluation

Analyzing how service requests should be handled

  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management

Evaluating services against target performance in the context of change

  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

  • Knowledge Management (KM)

  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of KM using the DIKW structure
  • Describing the key steps of effective data and information management

  • Roles and Responsibilities

  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation

  • Technology and Implementation Considerations

  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • Implementing service management technologies

 

FAQ

ITIL Release Control and Validation Training

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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