ITIL Service Design (SD) Training

ITIL Service design Training

  • Overview:

ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

  • Objectives

  •  Establishing and justifying the constraints for different IT services
  •  Developing and presenting a high-level security policy
  •  Preparing and justifying a continuity approach for a set of services
  •  Creating a financial justification for the purchase and deployment of Service Design tools
  •  Producing a draft Service Level Agreement (SLA)
  • Completing Business Impact Analysis and Risk Management Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam
  •  Define the goal, objectives and scope of Service Design
  •  Outline key activities for Service Design processes in the context of the Service Lifecycle
  •  Enhance the quality of IT service provision within an organization
  •  Measure Service Design processes using critical success factors and key performance indicators

  • You Will Learn How To:

  • Prepare for and pass the ITIL Service Design (SD) Exam
  • Define the goal, objectives and scope of SD
  • Outline key activities for SD processes
  • Enhance the quality of IT service provision within an organization
  • Measure SD using critical success factors and key performance indicators
 
  • Hand-On Experience 
  • Putting ITIL terms into the context of a service acceptance criteria
  • Analyzing sourcing strategies
  • Drafting service level requirements
  • Considering Service Design interfaces across the lifecycle
  • Capturing tacit knowledge when eliciting requirements
  • Daily review sessions and exam practice

  • Pre-requisites
ITIL Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL Accredited Training Provider.

  • Exams

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Online

ITIL Service design Training

Key features

  • 24 hours of instructor-led training
  • 24 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Service design Training                                          Duration :3 Days

  • ITIL Service Design Introduction and Overview

  • Purpose and goals
  • Scope of service design
  • Doing it right the first time
  • Designing new and changed service

  • Key ITIL Service Design Principles

  • Five aspects of service design

  • Designing service solutions
  • Designing supporting systems and the service portfolio
  • Technology architectures, processes and design aspects
  • Measurement, methods and metrics
  • Service-oriented architecture principles

  • Holistic service design

  • Design activities and their constraints
  • The importance of balanced design
  • Service requirements, business requirements and drivers

  • Four Ps of Design

  • People
  • Products
  • Processes
  • Partners

  • Service Design Processes
  • Service catalog management

  • Providing a central source of information on IT services delivered to the business by the service provider
  • Ensuring the business can view an accurate and consistent picture of IT services available, including details and status

  • Service level management

  • Negotiating, agreeing and documenting appropriate IT service targets with the business
  • Monitoring and producing reports on delivery against agreed level of service

  • Capacity management

  • Matching capacity of IT to agreed business demands
  • Right resource, right time, right cost

  • Availability management

  • Ensuring that availability targets are measured and achieved in a cost-effective manner
  • Building availability into the design

  • IT service continuity management

  • Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
  • Developing service continuity and recovery plans
  • Aligning plans with business needs over time

  • Primary Activities of Service Design
  • Technology-related activities

  • Requirements engineering: requirement types, activities and techniques
  • Data and information management activities
  • Techniques within application management
  • Investigating service design requirements

  • Achieving balance between design and existing strategies

  • Ensuring inclusion of governance and security controls
  • Assembling the service design package
  • Producing, maintaining and revising all services, design processes and documents
  • Liaising with other design and planning activities
  • Aligning with corporate and IT strategies

  • Organizing Service Design

  • Roles appropriate within service design
  • Functional role analysis and the use of the RACI matrix
  • Defining service design responsibilities
  • Aligning information security with business security
  • Managing suppliers to ensure quality and value

  • Service Design and Technology

  • Technology considerations for service design
  • The tools that benefit service design
  • Requirements for service design

  • Implementation Challenges and Risks

  • The six-stage implementation approach
  • Measurements of service design
  • Outlining the challenges and risks facing service design
  • Establishing critical success factors and Key Performance Indicators (KPIs)
  • Developing risk-benefit analyses

FAQ

ITIL Service design Training

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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