ITIL Service Transition Training

ITIL Service Transition Training

  • Course Overview:

Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Transition Certification Exam.

  • Course Objectives

  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria
  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Transition processes using critical success factors and key performance indicators

  • You Will Learn How To:

  • Prepare for and pass the ITIL Service Transition (ST) Exam
  • Outline key activities for ST processes
  • Enhance the quality of IT service provision within an organization
  • Manage people through service transitions
  • Measure ST using critical success factors and key performance indicators

  • Hand-On Experience 

  • Matching ST terms and definitions
  • Assessing and evaluating the impact of changes
  • Applying service transition principles
  • Evaluating technology and implementation considerations for ST
  • Analyzing implementation approaches for service transition activities
  • Daily review sessions and exam practice

  • Pre-requisites
ITIL® Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL Accredited Training Provider.

ITIL Service Transition Training

Key features

  • 24 hours of instructor-led training
  • 24 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Service Transition Training                                              Duration :- 3 Days

  • ITIL Service Transition: Introduction and Overview

  • Purpose and objectives
  • Linking service transition to other ITIL lifecycle stages
  • How service transition creates business value
  • Service transition principles: the concept of service and the role of utilities and warranties

  • Key Principles of Service Transition

  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of service transition requirements throughout the lifecycle
  • Optimizing service transition performance and typical metrics that can be used

  • Primary ITIL Processes within Service Transition

  • Change management

  • Managing changes in a controlled and consistent manner with minimum disruption
  • Maintaining standardized methods for efficient and prompt handling of all changes
  • Acknowledging and reducing business risk

  • Service asset and configuration management

  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the configuration management system

  • Knowledge management

  • Enabling informed decision-making with a service knowledge management system
  • The Data-to-Information-to-Knowledge-to-Wisdom structure

  • Release and deployment management

  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changed services
  • Delivering changes at optimized speed, risk and cost

  • Other considerations

  • Transition planning and support
  • Service validation and testing
  • Evaluating performance vs. expectations

  • Managing People through Service Transitions

  • The nature, purpose and value of supporting service transition activities
  • Managing communications and commitment
  • Managing organizational and stakeholder change
  • Stakeholder management
  • The role and requirements of service transition in other ITIL processes

  • Organizing for Service Transition

  • Roles and responsibilities
  • Applying service transition to multiple circumstances
  • Identifying the organizational context

  • Technology-Related Issues

  • Defining technology and tool requirements
  • Analyzing the technology requirements for the elements of service transition
  • Supporting service transition through technology
  • Integrating service transition into the entire lifecycle
  • Matching technology to the organizational situation

  • Implementing and Improving Service Transition

  • Implementing service transition in a virtual or cloud environment
  • The challenges facing service transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and Key Performance Indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis

FAQ

ITIL Service Transition Training

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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Kolkata, Bangalore, Mumbai, Hyderabad, Pune, Delhi, Chennai.

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