OSS/BSS Training Boot Camp

OSS/BSS Training Boot Camp

  • Objectives 

OSS/BSS Boot Camps are comprehensive learning experiences that cover all essential terms of your subject. Boot camps are specially for those professionals who want to stay connected in their fields but have limited time to be away from the office.

OSS/BSS Training Boot Camp is the answer to your OSS/BSS technology needs from current to next generation technologies. Our mission is to simplify highly complex OSS/BSS technical standards and topics. Learn how to:

  • Reduce opex and capex
  • Increase loyalty and revenue assurance
  • Reduce fraud
  • Improve ROI
  • Reduce churn

  • Topics Covered of OSS/BSS Training Boot Camp

  • Business Needs and Drivers
  • Different Service Providers and their Needs
  • Critical Business Processes
  • Automation and Integration
  • Operations Re-engineering Efforts
  • Effectiveness of BSS/OSS Infrastructure
  • Evaluating OSS and BSS Technology Investments
  • BSS and OSS ROI Model
  • Current BSS/OSS Development
  • Enterprise Application Integration (EAI)
  • Planning and Engineering (P&E)
  • Service Provisioning
  • Service Activation
  • Workflow
  • Inventory
  • Customer Care and Billing (CCB)
  • Interconnection
  • Billing Mediation
  • Rating and Tariffing
  • CRM
  • Fraud
  • Revenue Assurance
  • Risk Management
  • Capacity Planning
  • Network Management
  • CORBA and XML
  • J2EE and .NET
  • Web Services
  • OSS for Next Generation Services – Multiple Case Studies (Cable/MSO, Wireless and Telco Examples)
  • Products and Services

  • Who Should Attend

BSS Training overview course is primarily intended for any audience interested in a conceptual understanding of the architecture, attributes, protocols and features of the network management and OAM&P.


  • 32 hours of instructor-led training
  • 32 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

OSS/BSS Training Boot Camp                                                       Duration :- 4 Days

  • OSS/BSS  Training Executive Summary

  • Operation Support Systems (OSS)
  • Business Support Systems (BSS)
  • Teleco vs. Enterprise
  • Telco vs. Cable/MSO
  • Wireless SPs
  • Current BSS/OSS Issues
  • Legacy BSS/OSS Environment
  • Next Generation BSS/OSS Market
  • Next Generation BSS/OSS Architecture and Requirements
  • Next Generation BSS/OSS Design
  • Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
  • BSS/OSS Integration
  • Middleware and EAI
  • Advanced Client-Server BSS/OSS Design Alternatives
  • CORBA/IDL/IIOP, Java/EJB, J2EE, .NET, Web Services, OSI/Q3, DCOM
  • BSS/OSS and Interconnection Issues
  • tML (T1M1.5/ANSI standardization of XML for OSS Interconnection )
  • Overview of TOM, eTOM and NGOSS
  • Optimizing End-to-End BSS/OSS Strategies


  • Business and Enterprise Management
  • Service Creation and Delivery
  • Customer Care Management
  • Network Management
  • Processes and Business Logic
  • OSS/BSS Framework Components
  • Service Orders
  • Billing Mediation
  • Rating
  • Billing
  • Network Operations Support
  • Engineering and Planning
  • Network Planning & Development
  • Service and Network Provisioning
  • Workflow Management
  • Inventory Management
  • Trouble/Repair Management
  • Network Management
  • Network Maintenance & Restoration
  • Network Data Management
  • Data is Key

  • BSS/OSS Functional Characteristics

  • NGOSS and eTOM
  • OSS Functional Characteristics and Components
  • TMN Management Functions
  • TMN Management Layers
  • TMN Compliance Characteristics
  • OAM&P Requirements
  • Configuration Management
  • Fault Management
  • Performance Management
  • Accounting Management
  • Security Management
  • New OSS Requirements Supporting Next Generation Networks

  • Applications and Typical Implementations

  • Billing
  • Customer care
  • Provisioning
  • Marketing and Sales Support
  • Workforce Management
  • Network Management
  • Inbound Web-Based Gateways
  • Outbound Gateways
  • Interconnection
  • Fraud Detection and Security
  • Churn Management
  • Emerging Technologies

  • Impact of New and Advanced Services

  • DSL Services
  • IP based Services
  • VoIP
  • IP VPNs
  • Broadband
  • Data Services
  • Storage on Demand
  • Videoconferencing
  • IP-ATM Services
  • Service Level Agreement (SLAs)
  • Customer Self Provisioning
  • Real-Time Access to Customer Data/Accounts
  • Flow-Through Provisioning

  • Software Technology Trends

  • BSS/OSS Implementation Alternatives
  • Object-Oriented Programming Technologies
  • New Management Platforms and Middleware
  • DCE
  • Java/J2EE/J2SE/J2ME
  • .NET
  • Web Services
  • TINA-C
  • XML/tML
  • Software Development Processes
  • Next Generation Expert Systems
  • Data Warehousing
  • Enterprise Application Integration (EIA)


  • BSS/OSS Infrastructure of Telcos and Enterprises
  • BSS/OSS market trends
  • Vital competitive elements for converged services
  • Telcos and enterprises need new business systems to support the proliferation of services they will offer
  • Convergence of telephony and broadband
  • Competitive and converged marketplace
  • Open-Billing solutions
  • How to evaluate a potential BSS for converged services

  • BSS/OSS Interconnection and Integration

  • Industry Approach
  • Service Providers Profile
  • Vendors Profile
  • Open Interfaces
  • Integration of Business and Systems Context
  • Business Process Optimization
  • Automation
  • Workflow Enabled Management Application Integration
  • Workflow Standardization
  • Building Integrated OSS Infrastructure
  • Integrated Platforms
  • Business Agreements
  • Information Agreements
  • Catalyst Projects
  • Implementing Workflow
  • Extension of the workflow to trading partners and incumbent local exchange carriers (ILEC)
  • Interconnection Gateways
  • BSS/OSS product solutions and vendors
  • Immediate and future needs

  • BSS/OSS Processes

  • Service Fulfillment
  • Provisioning and Activation
  • Flow-through Provisioning
  • OSS Interconnection
  • Engineering and Opertaions
  • Requirements for Creating and Managing the Network
  • Planning and Engineering
  • Inventory
  • Network Design and Provisioning
  • Network Monitoring and Maintenance
  • Network Data Mediation
  • Requirements for Managing the Service Offerings
  • Service Planning and Development
  • Service Provisioning
  • QoS Management
  • Usage Rating
  • Tariffing
  • Billing and Formatting
  • CRM
  • Managing customer relationships
  • Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications.
  • Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
  • Customer’s ability to create and maintain customized service offerings
  • Fraud
  • Churn Management

  • Creating and Managing the Next Generation Services and the Networks

  • Planning and Engineering
  • QoS
  • Inventory
  • Network Design and Provisioning
  • Network Monitoring and Maintenance
  • Network Data Mediation
  • Managing the Service Offerings
  • Service Planning and Development
  • Service Provisioning
  • Service Quality Management
  • Usage Rating
  • CRM
  • Creating and managing the network
  • Managing the service offerings
  • Managing customer relationships
  • Designs on OSS Integration
  • Incumbent concerns
  • Integrate now, benefit later

  • Process Modeling Approach

  • Level 2 Process Decompositions with Brief Descriptions
  • Operations Processes
  • Fulfillment (F) Processes
  • Assurance (A) Processes
  • Billing (B) Processes
  • Operations Support & Readiness (OSR) Processes
  • Customer Relationship Management Level 2 Process Descriptions
  • Strategy, Infrastructure and Product Processes
  • Enterprise Management Processes
  • Operations Support & Readiness Level 3 Process Decompositions with Brief Descriptions
  • The eBusiness SP Enterprise
  • eBusiness Environment
  • eBusiness Strategy and Service Provider Business Models
  • eBusiness Processes for Service Providers
  • Business Process Frameworks

  • BSS/OSS Vendors

  • Software Development Toolkit Providers
  • Solution Providers
  • Independent Software Vendors
  • Market Position
  • Products Offering
  • Standards Compliance
  • Strategy
  • Strengths
  • Weaknesses
  • Assessments

  • TMForum (Telemanagement Forum) Activities and Standards

  • TeleManagement Forum’s Telecom Operations Map (TOM/eTOM)
  • Service Assurance Program
  • Service Fulfillment Program
  • NGOSS (New Generation OSS) Catalyst Projects
  • NGOSS Architectural framework
  • Overview of Catalysts


You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- +91-8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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Kolkata, Bangalore, Mumbai, Hyderabad, Pune, Delhi, Chennai.

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