Frameworx Training – ETOM Training Class


Frameworx Training – eTOM Training Classes

The Frameworx Training is an operating model framework as well as Business Process Framework for telecom service providers in the telecommunications industry.eTom training is all about to understanding of how your product can better fit your customers’ business process requirements so that you can meet their needs better and faster.

  • Overview of Frameworx 
  • TM Forum and Frameworx training overview
  • Core elements
  • Methodology and lifecycle
  • Frameworx and key components
  • Business Process Framework (eTOM),
  • Information Framework (SID)
  • Integration Framework (TM Forum Interfaces and Business Services)
  • Applications Framework (TAM)
  • Objectives 

Upon completion, you will be able to:

  • Understand TM Forum Strategic Direction
  • Understand four NGOSS frameworks eTOM, SID, TAM and TNA, and the inherent relationship between them
  • Identify all the components of Frameworx Training and the relationship between them
  • Understand basic concepts of Business Process Framework (eTOM) and the Information Framework (SID), and their relationships
  • Understand how the frameworks can be used
  • Understand NGOSS Business Process Map
  • Understand how to utilize NGOSS frameworks
  • The Service-Oriented Approach to System Design and Development of NGOSS
  • Understand Enhanced Telecom Operations Map (eTOM)
  • Understand Neutral Reference Points: internal process reengineering needs, partnerships, alliances, and general The Utilize NGOSS Information Model
  • Explore Shared Information and Data Model (SID)
  • Explore SID business-oriented perspective of the information and data
  • Explore Enterprise Architecture modeling using the eTOM and SID
  • Understand Integrating the eTOM and SID
  • Explore eTOM and SID in real world projects UML Class Models
  • Understand NGOSS TAM Business Application model to characterize the organizational application capability needs
  • Understand NGOSS Architecture Guidelines
  • Understand Technology Neutral Architecture (TNA) and Contract Interface
  • Understand NGOSS Conformance Criteria
  • Explore TONEX NGOSS-styled SOA methodology using SOA Service Contracts


  • 16 hours of instructor-led training
  • 16 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

Frameworx Training – ETOM Training Class                               Duration :- 2 Days

  • Architecture Models used by Service Providers 

  • eTOM – Enhanced Telecoms Operations Map
  • Business Process Modeling
  • SID (Shared Information and Data) Framework
  • Telecom Operation Map (TAM)
  • Integration Framework (TNA)
  • Input to Enterprise Data Model
  • Functional Architecture Framework
  • IT Architecture Framework
  • System Maps and Local Architecture
  • Enterprise Architecture using the eTOM and SI

  • Roadmaps

  • Enterprise Architecture
  • Target Architecture Roadmaps
  • Network and Service Management Requirements
  • Role of NGOSS
  • Role of eTOM
  • Impact of SID
  • eTOM and SID Models
  • Architect and create links between eTOM and SID
  • Role of TAM
  • Role of TNA
  • NGOSS and SOA Roadmaps
  • NGOSS and eTOM/ITIL Mapping

  • Introduction to NGOSS 

  • Business processes
  • Business process flows
  • Business application contracts
  • Shared data and information
  • Reference code and interfaces
  • NGOSS: Lifecycle
  • NGOSS: Views – Goals, Policy, Process & Information
  • NGOSS: Management & Framework Services
  • NGOSS: Security & Compliancy
  • NGOSS: Case Study

  • eTOM 

  • eTOM Business Process Framework
  • eTOM in NGOSS
  • Case Study: Modeling an End-to-end Flow
  • Using eTOM for Business-to-Business Interaction
  • Linking eTOM and SID
  • eTOM in EU Collaborative
  • eTOM in a Merged Business

  • NGOSS and the SID 

  • Benefits of SID and NGOSS
  • SID Concepts and Key Definitions
  • SID as a Framework of Frameworks
  • SID Objectives
  • Views of the SID
  • A business view
  • A systems view
  • The SID as an information model Independent of platform, language and protocol
  • Multiple data models
  • Entities
  • Associations
  • Attribues
  • Business views and behaviors
  • SID Framework
  • SID domains and Aggregate Business Entities (ABE)
  • Root Business Entities
  • Business Interaction & Agreement
  • Customer
  • SID and eTOM
  • Using the SID Rational Rose models
  • Using and Extending the SID
  • SID Business View

  • Business View of the SID 

  • Domain-Specific Addenda
  • Common Business Entities
  • Addendum
  • Customer
  • Product
  • Service
  • Resource
  • The SID Business Framework 
  • Product
  • Market/Sales
  • Enterprise
  • Strategic Product
  • Portfolio Plan
  • Product Specification
  • Applied Customer Billing
  • Rate
  • Supplier/Partner Performance
  • Market Strategy and Plan
  • Product Usage Statistic
  • Supplier/Partner Payment
  • Market Segment
  • Product Performance
  • Resource Specification
  • Supplier/Partner Bill Inquiry
  • The SID System Framework
  • SID Concepts and Principles
  • Party
  • Location (Place)
  • Interaction
  • Agreement
  • Calendar
  • Project
  • Policy
  • Customer
  • Customer Order
  • Product, Service, Resource
  • Product Offering
  • Product
  • Service
  • Resource
  • The Application Framework 
  • Business and operations applications
  • TAM used with the solution framework

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- =91-8447121833, Mail id:  [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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