ITIL Foundation Certification Australia

ITIL Foundation Certification Australia

  • Overview:

ITIL Foundation trainings enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL s-certified personnel. The ITIL Foundation training Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL service management. Delegates will prepare for and sit the one hour, multiple – choice ITIL Foundation training certification in service management exam.

  • Objectives

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

  • You Will Learn How To:

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) Exam
  • Apply the seven-step improvement process
  • Deliver CSI using proven techniques
  • Organize for CSI by defining responsibilities with tools and technology
  • Implement CSI while analyzing challenges, critical success factors and ris
  • Hand-On Experience 
  • Familiarizing yourself with terms used within the CSI phase
  • Gaining insight into how CSI is embedded in ITSM
  • Analyzing the seven-step improvement process
  • Creating a balanced scorecard and a reporting policy template
  • Allocating CSI roles and responsibilities
  • Daily review sessions and CSI exam practice

  • Pre-requisites
There are no formal criteria or prerequisite for candidates wishing to attend an accredited ITIL Foundation training course.

  • Exams

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Online

ITIL Foundation Certification Australia

Key features

  • 24 hours of instructor-led training
  • 24 hours of high-quality eLearning content
  • 5 simulation exams (250 questions each)
  • 8 domain-specific test papers (10 questions each)
  • 30 CPEs offered
  • 98.6% pass rate

ITIL Foundation Certification Australia                        Duration :- 3 Days

  •  Introduction

  • History of ITIL
  • ITIL Qualification scheme

  • Service Management as a practice

  • Service
  • Service Management
  • Processes
  • Roles
  • Organisation

  • The Service Lifecycle

  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle

  • Service Strategy

  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Return on Investment

  • Service Design

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

  • Service Transition

  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management

  • Continual Service Improvement

  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management

  • Continual Service Improvement

  • The Continual Service Improvement Model
  • IT Governance across the Service Lifecycle

  • Technology and Architecture

  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

  • Related Standards and Frameworks

  • ISO/IEC 20000
  • ISO 27000
  • ISO 9000
  • ISO 19770
  • ISO 15504
  • SixSigma
  • CMMI

  • ITIL Simulation

  • The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
  • Experience how to improve (ITIL) processes so as to achieve business goals
  • Demonstrate improvements through a balanced approach encompassing people, process and technology

  • Implementing ITIL

  • Implementation tips and tricks
  • Business case and KPIs
  • Aligning People, Process, Technology and Organisational requirements


ITIL Foundation Certification Australia

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Online ,By deposit the mildain bank account

2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Contact us Mob no:- 8447121833, Mail id: [email protected] . If you are looking for an instant support, you can chat with us too.
We provide transportation or refreshments along with the training.
Contact us using the form on the right of any page on the mildain website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

Find This Training in Other Cities:-

Sydney,Melbourne,Brisbane,United States, United Knigdom,Singapore,Dubai,India

Mildain Solutions/Corp Office Delhi(NCR)

HeadQuarter Office:
Plot No 17, C Block Market, Sec 36,
Noida (U.P.)-201301(India)
Bangalore office:
Mildain Solutions,
No 7 & 8,Krishna Reddy Layout,
Domlur(Bangalore) 560071(India)
Hyderabad office:
Mildain Solutions

Mumbai office:

Mildain Solutions
5th Floor, Block B, Godrej IT Park,
Pirojshanagar, LBS Marg, Vikhroli West,
Mumbai, Maharashtra
 (+91) 1204326873
(+91) 8447121833
[email protected]
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You can reach us for Following locations in India

noidadelhijaipur IndoreChennai HyderabadPuneBangalorechandigarhmumbai


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good session..!!
will be useful to improve my technical Knowledge..
The concepts of the Instructor was mind-blowing…Lots of Industry examples…Very well organized…
Ajay Nunna
Nice session…!! enjoyed learning new things
Really good training. It helped me to clear a lot of doubts which were present in my mind for a long time.
“ The course content is very good and satisfactory. The trainer is also good with his teaching abilities.”
Apply the knowledge in understanding the new 11b framework setup in our system.
Apply the skill in day to day operational maintenance of our IT infrastrututre.